Careers at Jarrold

Join the best independent retail business in the country - and enjoy a refreshingly independent approach to your career.

Being part of Jarrold is more than a little bit different to working at any other department store. For a start, we are wholly independent meaning all the decisions about the store - from what we sell to the events we host, are all made right here in Norwich, not at a distant head office hundreds of miles away. By joining us you will become part of a team where your opinions and ideas matter - and can make a real difference to how we run our business.

A major employer in Norwich for more than 190 years, our sense of heritage remains strong and as you can imagine, excellent customer service is a long-held tradition at the very core of our business.  However, as our ongoing investment programme and recent improvements to the store demonstrate, we are a progressive and forward-thinking company with the aim of delivering the products and services our customers demand - now and in the future.

Customer facing roles are essential in our business, but in addition we have over 400 staff working in a diverse array of roles behind the scenes, including marketing, catering, e-commerce, buildings maintenance, warehouse management and many more.

We are always looking for enthusiastic and talented individuals; by joining us you will become part of one the most well-known and best respected brands in East Anglia and enjoy the opportunity to build a satisfying career with many benefits.

  • Generous colleague discount
  • Contributory pension scheme
  • Car parking/secure bike storage
  • Subsidised colleague restaurant
  • Discounted uniform
  • Childcare voucher scheme
  • Cycle to work scheme
  • Ongoing training and coaching
  • Talent development
  • Apprenticeship/Graduate Scheme

All applications will be held securely and then destroyed confidentially after 6 months. Applications will be processed specifically for the position applied for. Consent will be sought should we feel that your application may suit an alternative role to the one that has been applied for.

Our current vacancies are detailed below; you are also invited to submit your cv to us at any time, with a covering letter detailing the type of role you are interested in:

Current vacancies

Back to top

Thank you so much for your continued support of Jarrold during these uncertain times

We have taken the decision with a heavy heart to close all our Jarrold stores until further notice from 4pm on Monday 23 March. This will include our online business.

We’ve been in business for 250 years, in good times and bad. But these aren't normal times and we find ourselves in the unique situation where closing our doors is the right thing to do.

If you have purchased something in the last few days and would like a refund, we're sorry that we can’t process refunds whilst we are closed but we are extending our returns policy to 28 days following our reopening.

If you placed an online order before we closed, unless you have been informed otherwise, your order has been dispatched and you should expect it from Friday 27th March onwards.

Our customer services team can be contacted via and we will do our best help you.

We want to keep in touch with you, so will continue to email and post on our social channels to share some things to lift your spirits. Please do follow us @JarroldNorwich on Twitter, Instagram or Facebook.

Warmest wishes,
Minnie and all the Jarrold team