Delivery Information - Online Orders

Our online business is still open and we thank you for your continuing support.

We are still working towards shipping your orders within 48 hours of receiving them. However due to unprecedent demand, please allow up to 72 hours for despatch. We are also continuing to deliver across the UK but please note that there may be delays at certain times.

If you have chosen our Nominated Delivery Service, your order will be sent for delivery on your chosen day.

Thank you for choosing to shop with us and for your patience.

The Jarrold Online Team

Our Delivery Charges


England, Wales & Southern Scotland                      


Orders under £50


Usually within 3-5 days
Orders over £50 FREE Usually within 3-5 days
Nominated day or Saturday delivery* £6.00 Select your day, on orders placed before 14:00
Click & Collect FREE Same day at our Norwich stores on orders placed before 14:00
Furniture - Norfolk & Suffolk FREE See order details for delivery estimate
Furniture - Nationwide £70 See order details for delivery estimate
* Saturday and nominated day service available on orders place before 14:00, Mon-Fri, stock permitting.
Geographical restrictions apply - Service not available on postcodes listed below. Service cost will not be refunded if delivery is attempted and no-one is present to receive the order.


Scottish Highlands, Channel Islands and Northern Ireland

Includes Postcodes: AB31-38, AB40-56, BT, FK, GY, HS, IM, IV1-28, IV30-32, IV36-49
IV51-56, IV63, JE, KA27, KA28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, BFPO


All orders


Usually within 3-5 days

Nominated day or Saturday delivery

N/A Unavailable to these postcodes
Furniture N/A Unavailable to these postcodes


Overseas (any non-UK address)

At present we do not deliver overseas.    

Gift Cards, Book Tokens and Event Tickets

  • £2.25

Click and Collect

Full Click and Collect information can be found here.  If the item is in one of our Norwich stores then we endeavour to have your goods ready for collection on the same day. Collection from Cromer or Wymondham can take up to 5 working days.


Small and flat packed items will be sent via Parcelforce, Direct Distribution or via our delivery vans. 



Due to current COVID-19 restrictions, deliveries will be made to the doorstep, garage or outbuilding.



Please read our FURNITURE TERMS AND CONDITIONS here before you order.

Delivery times:

  • Orders in Norfolk and Suffolk will be approx 2-3 weeks
  • Orders to the rest of the UK will approx 3-5 weeks
  • We cannot deliver furniture to Northern Ireland Island, Scottish Islands and Channel Islands

Other Information

Online delivery charges are incurred per order and not per item. We will only charge you postage once. Most orders require a signature on delivery as parcels are sent insured and delivery is normally between 8am and 6pm.

If your item is sent via courier we can provide a consignment number to track your order.  Please email and quote your order number.

Orders can only be sent to one designated delivery address which can be different to your billing address. For large orders with multiple delivery destinations such as corporate orders for our Hamper service please contact us for prices.

In the event that we cannot deliver your order or a part of your order we will endeavour to inform you within three working days via email. If Royal Mail or our courier attempt delivery and there is no-one available to sign for the parcel a card will be left which will include details regarding what to do next.

Delivery is normally attempted once by Royal Mail and twice by courier on consecutive working days. It is likely that the package is then sent to your nearest post office for you to collect.

Delivery information for instore orders


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