Delivery Information - Online Orders

Click & Collect Temporarily Unavailable

Please note that we have temporarily suspended our Click & Collect services. If you have an order to collect then you are still welcome to do so from our Doorstep Collection point on Bedford Street (opposite The Granary)

The Jarrold Online Team

Our Delivery Charges


England, Wales & Southern Scotland                      


Orders under £50


Usually within 3-5 days
Orders over £50 FREE Usually within 3-5 days
Nominated day or Saturday delivery* £6.00 Select your day, on orders placed before 13:30
Furniture - Norfolk & Suffolk FREE See order details for delivery estimate
Furniture - Nationwide £70 See order details for delivery estimate
* Saturday and nominated day service available on orders place before 14:00, Mon-Fri, stock permitting.
Geographical restrictions apply - Service not available on postcodes listed below. Service cost will not be refunded if delivery is attempted and no-one is present to receive the order.


Scottish Highlands, Channel Islands and Northern Ireland

Includes Postcodes: AB31-38, AB40-56, BT, FK, GY, HS, IM, IV1-28, IV30-32, IV36-49
IV51-56, IV63, JE, KA27, KA28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, BFPO


All orders


Usually within 3-5 days

Nominated day or Saturday delivery

N/A Unavailable to these postcodes
Furniture N/A Unavailable to these postcodes


Overseas (any non-UK address)

At present we do not deliver overseas.    

Click and Collect - Temporarily unavailable

Full Click and Collect information can be found here.  If the item is in one of our Norwich stores then we endeavour to have your goods ready for collection on the same day. Collection from Cromer or Wymondham can take up to 5 working days.


Small and flat packed items will be sent via Parcelforce, Direct Distribution or via our delivery vans. 



Due to current COVID-19 restrictions, deliveries will be made to the doorstep, garage or outbuilding.



Please read our FURNITURE TERMS AND CONDITIONS here before you order.

Delivery times:

  • Orders in Norfolk and Suffolk will be approx 2-3 weeks
  • Orders to the rest of the UK will approx 3-5 weeks
  • We cannot deliver furniture to Northern Ireland Island, Scottish Islands and Channel Islands

Other Information

Online delivery charges are incurred per order and not per item. We will only charge you postage once. Most orders require a signature on delivery as parcels are sent insured and delivery is normally between 8am and 6pm.

If your item is sent via courier we can provide a consignment number to track your order.  Please email and quote your order number.

Orders can only be sent to one designated delivery address which can be different to your billing address. For large orders with multiple delivery destinations such as corporate orders for our Hamper service please contact us for prices.

In the event that we cannot deliver your order or a part of your order we will endeavour to inform you within three working days via email. If Royal Mail or our courier attempt delivery and there is no-one available to sign for the parcel a card will be left which will include details regarding what to do next.

Delivery is normally attempted once by Royal Mail and twice by courier on consecutive working days. It is likely that the package is then sent to your nearest post office for you to collect.

Delivery information for instore orders


Please note that although all orders will leave us on a service that is scheduled to arrive in time for Christmas, we cannot guarantee delivery in cases where either Royal Mail or ParcelForce may experience issues beyond our control.

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