Delivery Information - Online Orders

England, Wales, Southern Scotland

Orders under £50 £3.50 Usually within 2-5 days
Orders over £50 FREE Usually within 2-5 days
Nominated day or Saturday delivery* £6.00 Select your day, on orders placed before noon
Click & Collect FREE Same day at our Norwich stores, on orders
placed before 14:00
Gift Cards, Book Tokens, Event Tickets £2.25 Usually within 2-5 days
Furniture orders FREE Expected delivery within 5 weeks

* Saturday and nominated day service available on orders place before 14:00, Mon-Fri, stock permitting.  Geographical restrictions apply - Service not available on postcodes listed below.

Scottish Highlands, Channel Islands, IoM and Northern Ireland

All orders £5.00 Usually within 2-5 days                                        
Nominated day or Saturday delivery N/A  
Furniture orders N/A  

Includes Postcodes: AB31-38, AB40-56, BT, FK, GY, HS, IM, IV1-28, IV30-32, IV36-49, IV51-56, IV63, JE, KA27, KA28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, BFPO


At present we do not deliver overseas.

Click and Collect

Full Click and Collect information can be found here.  If the item is in one of our Norwich stores then we endeavour to have your goods ready for collection on the same day. Collection from Cromer or Wymondham can take up to 3 working days.

Online Furniture

Small and flat packed items will be sent via Parcelforce, Direct Distribution or via our delivery vans.

Large items will be sent by our specialist 2 man delivery partners. The delivery company will contact you within 7 days to organise delivery of your items. The delivery service includes an E-mail, SMS or call to advise a date and a 4 hour time slot for delivery. Crews will call 30 minutes prior to delivery and deliver to a room of choice, unpack and take away packaging. If you require assembly of your items then this can be arranged for an additional charge and you will need to speak to our team to arrange this.

Please read our furniture Terms and Conditions here before you order.

Delivery times:

  • Orders in Norfolk and Suffolk will be approx 2-3 weeks
  • Orders to the rest of the UK will approx 3-5 weeks
  • We cannot deliver furniture to Northern Ireland Island, Scottish Islands and Channel Islands

Other Information

Online delivery charges are incurred per order and not per item. We will only charge you postage once. Most orders require a signature on delivery as parcels are sent insured and delivery is normally between 8am and 6pm.

If your item is sent via courier we can provide a consignment number to track your order.  Please email and quote your order number.

Orders can only be sent to one designated delivery address which can be different to your billing address. For large orders with multiple delivery destinations such as corporate orders for our Hamper service please contact us for prices.

In the event that we cannot deliver your order or a part of your order we will endeavour to inform you within three working days via email. If Royal Mail or our courier attempt delivery and there is no-one available to sign for the parcel a card will be left which will include details regarding what to do next.

Delivery is normally attempted once by Royal Mail and twice by courier on consecutive working days. It is likely that the package is then sent to your nearest post office for you to collect.

Delivery information for instore orders


Back to top