Privacy Policy

Jarrold & Sons Ltd do not disclose customers' information to third parties. We may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us either by sending an e-mail message to or by visiting your account details and changing your communication options.

What information is requested?

We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Jarrold & Sons Ltd does not supply personal information to third parties.

In order to fulfil your order, we need to know your name, address, e-mail address and delivery address. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

Your credit or debit card details are taken by our payment service provider, Protx, when you enter your card details to make your order and are not retained by Jarrold & Sons Ltd.

We monitor customer traffic patterns and site usage to help us enhance the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies if so requested.  No personal data will be passed outside of the EEA (European Economic Area).


Customer Reviews

You may be contacted by a review website on behalf of Jarrold to review your order.  Jarrold currently use Trusted Shops who will send a review request by e-mail of the possibility of submitting a customer review


Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.


Disclosure of personal information

Jarrold & Sons Ltd does not supply personal information to third parties.


Review, correction or deletion of information from our records

If for any reason you are concerned that the personal information maintained by Jarrold & Sons Ltd is not correct, or it changes or if you no longer desire our service we will correct, update or remove the data you have provided. This can usually be done by e-mailing us at



Jarrold & Sons Ltd uses two types of cookie on the website: session cookies and persistent cookies.

Session cookies are only temporary and are erased when your browser leaves a website. This cookie enables the website to remember important details such as the contents of your basket and whether you have logged in.

Persistent cookies are stored on your hard drive until you erase them or they expire. We use persistent cookies for certain areas of the site, such as when you enter a competition or if you follow a link from one of our partner sites. They allow us to track how effective our partnerships and competitions are and help us to tailor our offer to our customers.


Newsletter subscription privacy

We only collect your name and email address for newsletter subscription

We do not sell this email address on to third parties.  Upon subscribing, a subscriber will receive newsletters monthly and regular updates about new products and upcoming events.

To unsubscribe from our mailing list simply click on the unsubscribe link found at the bottom of every marketing email and you will be opted out of all email communications.


Processing emails and email marketing

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. If you sign up to our newsletter, we may use your email address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking on the unsubscribe link found on our marketing emails.


Your consent

By using the site, you signify your assent to the Jarrold & Sons Ltd Privacy Policy. If you do not agree to this policy, do not use this site. We reserve the right to make changes to our Privacy Policy. Any change to the policy will be published on this page so that you are always aware of it. Your continued use of the site will signify your acceptance of these changes.