Last updated, May 2018.
Established in 1770, John Jarrold advertised his honourable intentions as a shopkeeper and assured customers of his “utmost assiduity to merit their encouragement”. These are values we hold strong today throughout our company including our views on your data and privacy protection.
Jarrold Retail, or Jarrold is part of Jarrold & Sons Ltd. Jarrold Retail also includes Jarrold Intersport, The Granary and Jarrold.co.uk.
This privacy notice is to let you know how Jarrold process and manage your personal data. This includes, what you tell us about yourself, what we learn by having you as a valued customer and the choices about what marketing you would like us to send you. This notice explains how we do this and tells you about your privacy rights and the law that protects you.
This privacy notice covers you both instore and online.
Sending data outside of the EEA
Any companies we use that process your personal data outside of the European Economic Area (EEA) will either be US-Privacy Shield compliant, an approved third country or where there are specific contractual clauses to manage data in compliance with the GDPR.
If you choose not to give personal information
We may need to collect personal information by law, or under the terms of a contract to supply goods and services.
If you choose not to give us this personal information, it may delay or prevent us from meeting out obligations. It may also mean we cannot supply the goods and services you have requested from us and we would therefore have to cancel the order.
Any data collection that is optional, will be made clear at the point of collection.
How long we keep your personal information
We will aim to limit the amount of personal data we hold in compliance with our internal Data Retention Policy and reduce the amount of data held the older your data becomes. We may keep your data for as long as is legally necessary, for example to support a warranty claim or to support our internal reporting purposes.
How to get a copy of your personal information
You can request a copy of your personal data by writing to us at the address below or emailing firstname.lastname@example.org:
Data Subject Access Request
1-11 London Street
You will need to supply as much information as possible, so we can identify you e.g. a customer number, email or postal address. Additionally, if you would like to receive an electronic copy of your data, please also provide your email address.
We will aim to provide this information to you within one month of receipt
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this and we will take reasonable steps to check its accuracy and correct it.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
You can ask us to restrict the use of your personal information if:
- It is not accurate.
- It has been used unlawfully but you don’t want us to delete it.
- It is not relevant.
- You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.
If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.
How to withdraw consent
You can withdraw your consent at any time. Please login to Jarrold.co.uk or contact us.
How to complain
If you wish to complain about your rights as a data subject, please contact us in the first instance. If we cannot deal with your complaint you can escalate this to the Information Commissioner’s Office at https://ico.org.uk/concerns/.