Important information update from Jarrold

Thank you so much
for your continued support

 

Thank you so much for your continued support of Jarrold during these uncertain times.

We have taken the decision with a heavy heart to close all our Jarrold stores until further notice from 4pm on Monday 23 March. This will include our online business.

We’ve been in business for 250 years, in good times and bad. But these aren't normal times and we find ourselves in the unique situation where closing our doors is the right thing to do.

If you have purchased something in the last few days and would like a refund, we're sorry that we can’t process refunds whilst we are closed but we are extending our returns policy to 28 days following our reopening.

Our customer services team can be contacted via enquiries@jarrold.co.uk and we will do our best help you.

We want to keep in touch with you, so will continue to email and post on our social channels to share some things to lift your spirits. Please do follow us @JarroldNorwich on Twitter, Instagram or Facebook.

Warmest wishes,

Minnie and all the Jarrold team

 
 
WHO WE ARE

Jarrold is a family business that keeps people at its heart

Inspiring and delighting Norwich and Norfolk for generations through brilliant curation and outstanding experiences.

From all our favourite brands and instore experiences, to the convenience of shopping online, Jarrold offers more than you might think.

FIND OUT MORE

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Thank you so much for your continued support of Jarrold during these uncertain times

We have taken the decision with a heavy heart to close all our Jarrold stores until further notice from 4pm on Monday 23 March. This will include our online business.

We’ve been in business for 250 years, in good times and bad. But these aren't normal times and we find ourselves in the unique situation where closing our doors is the right thing to do.

As we are family owned and independent our online business is different to other retailers. Our online team hand pick the items you buy from our flagship store in Norwich, wrap and pack them, ready for them to be delivered to you. This means that our teams work closely together and in the current situation we will continue to take care of our colleagues and their families by adhering to current government guidelines. This is why we have made the decision to temporarily close our online shopping experience.

If you placed an online order before we closed, unless you have been informed otherwise, your order has been dispatched and you should expect it from Friday 27th March onwards.

Our customer services team can be contacted via enquiries@jarrold.co.uk and we will do our best help you.

Warmest wishes,
Minnie and all the Jarrold team

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