Charlotte Tilbury Superstar Lips- Pillow Talk

 COVID-19 Update

Please note that we are no longer taking orders via the website.  We hope to resume trading as soon as we are able.  Please accept our apologies and stay safe.

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Delivery

We aim to dispatch all items which are in stock on the same working day when orders are received by 2PM. Orders are sent with either Royal Mail or Parcelforce. Parcelforce normally offer a one hour delivery window via SMS or Email.

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 Our Delivery Charges

England, Wales & Southern Scotland
Orders under £50	£3.50	Usually within 2-5 days
Orders over £50	FREE	Usually within 2-5 days
Nominated day or Saturday delivery	£6.00	Select your day, on orders placed before 14:00
Click & Collect	FREE	Same day at our Norwich stores on orders placed before 14:00
Furniture	FREE	Expected within 5 weeks
Scottish Highlands, Channel Islands and Northern Ireland VIEW POSTCODES IN THIS BRACKET
All orders	£5.00	Usually within 2-5 days
Nominated day or Saturday delivery	N/A	Unavailable to these postcodes
Furniture	N/A	Unavailable to these postcodes
Overseas (any non-UK address)
At present we do not deliver overseas.

  

Gift Cards, Book Tokens and Event Tickets

• £2.25

 

Furniture

Small and flat packed items will be sent via Parcelforce, Direct Distribution or via our delivery vans. 

 

 

Large items will be sent by our specialist 2 man delivery partners. The delivery company will contact you within 7 days to organise delivery of your items. The delivery service includes an E-mail, SMS or call to advise a date and a 4 hour time slot for delivery. Crews will call 30 minutes prior to delivery and deliver to a room of choice, unpack and take away packaging. If you require assembly of your items then this can be arranged for an additional charge and you will need to speak to our team to arrange this.

 

 

Please read our furniture Terms and Conditions here before you order.

 

 

Delivery times:

• Orders in Norfolk and Suffolk will be approx 2-3 weeks
• Orders to the rest of the UK will approx 3-5 weeks
• We cannot deliver furniture to Northern Ireland Island, Scottish Islands and Channel Islands

 

For more details on delivery please click here.

COVID-19 Store Closing Returns Information

• If you need to return your order, we have extended our returns policy until 30 days after our re-opening. Please don’t return your goods until then.
• For online orders, please email us at online@jarrold.co.uk with your order number and details of your return and we will contact you when we re-open and provide a free postage label for you to return your item/s.
• Any returns that arrived to us by Monday 23rd March will be processed and you will be contacted to let you know your refund has been completed. 

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Standard Returns Policy

Please note that these terms apply to products purchased through our website only.

You may cancel your order for any reason at any time prior to dispatch and make returns up to 30 days after receipt of your goods.

You have the right to cancel this contract within 14 days without giving any reason.  To cancel your order prior to dispatch please telephone the Internet Order Help Desk on 01603 697150 or e-mail enquiries@jarrold.co.uk. Click here for our cancellation policy

Refunds

Refunds will be against the card used to make the original payment following inspection of the returned goods, normally with in 7 working days. Return documentation is included with the goods when dispatched to you.

We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

Please see our Returns Policy for items which are exempt from the right to cancel

If goods are not returned and received by us in perfect condition we reserve the right to withhold or refuse any refund, pending enquiry, and/or make only a part refund

Returning Furniture

Please be aware that furniture purchased in store at Jarrold is exempt from the above terms. 
Please contact a member of our Furniture team on 01603 697258 who will be pleased to explain the terms and conditions of furniture purchases.

Returns Postage Responsibility

Please note that unless your item is faulty, or delivered in error, you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations

Please click here to see products which are exempt from the right to cancel