Cancellation and returns

You may cancel your order for any reason at any time prior to dispatch and make returns up to 30 days after receipt of your goods provided that they are in perfect, unused condition and in original unopened or undamaged packaging.

To cancel your order prior to dispatch please telephone the Internet Order Help Desk on 01603 697150 or e-mail enquiries@jarrold.co.uk.

Refunds*

Refunds will be against the card used to make the original payment following inspection of the returned goods, normally with in 7 working days. Return documentation is included with the goods when dispatched to you.

We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

Unless goods are faulty we are unable to offer refunds on the following: cosmetics, perfumes,personal grooming products, food, drink and other perishables, lingerie, swimwear, jewellery,CD,DVD, other recording media software or videos.

If goods are not returned and received by us in perfect condition we reserve the right to withhold or refuse any refund, pending enquiry, and/or make only a part refund

Exchange*

We will exchange items on receipt of goods in perfect condition. We are unable to offer exchange on the following goods : cosmetics, perfumes,personal grooming products, food, drink and other perishables, lingerie, swimwear, jewellery,CD,DVD, other recording media software or videos

 *None of the above conditions affect your statutory rights when goods are faulty, or not as described.