Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Introduction

Welcome to the www.jarrold.co.uk website. This website is owned and operated by Jarrold and Sons Ltd, a company registered in England and Wales under company number 75278 and whose registered address is Whitefriars, Norwich NR3 1SH. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you revisit the site.

If you do not agree with our terms and conditions, please do not use the website. Should you have any questions regarding the terms and conditions, please contact enquiries@jarrold.co.uk.

How to Order

1          Browse for products using the online catalogue.

2          Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" facility, 

3          When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard, Visa and Visa Debit.  At this time we do not accept the Jarrold Store card online but please call 01603 697150 if you would like to place an order using your store card.

 If you have any problems with the ordering process or require additional product information, please contact our Internet Orders' team on 01603 697150, between 9.00am and 5.00pm Monday to Friday. Alternatively you can email using the "Contact Us" button.  Our Internet Order team will endeavour to reply to messages within two working days. "Working day" in this context means Monday to Friday, and excludes Saturday & Sunday and Bank Holidays.

We will take all reasonable care to keep the details of your order and payment secure.  We do not hold or store any of your credit or debit card details on our systems (see "Secure Payment" page)   In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Contract Formation

Your placing an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

Secure Payment

All payments are processed through Sagepay, the largest online payment service provider in the UK. As a result we do not hold any of your card details on our systems. Full details of the Sagepay privacy and security policies can be found on their website at www.Sagepay.com. Payment is made at the time your order is placed.

Returns Postage Responsibility

Please note that unless your item is faulty, or delivered in error, then you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations

Your Account

Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.

Price

All prices we show on the website are inclusive of VAT.

Availability

If the item is out of stock we will cancel your order, send you a cancellation email and refund your payment. 

Voucher Codes

The following exemptions apply to customers using a voucher code. 1. Only one Voucher code per customer. 2. Excludes Gift cards. £50 must be spent in a single transaction. 3. Cannot be exchanged for cash. If any of the terms are contravened then the transaction will be reversed.

Customer Services

If you have any enquiries please call our Internet Order Help Desk on 01603 697150 (normal charge rates apply)

Or email us at: enquiries@jarrold.co.uk

Or write to us at: Internet Orders, Jarrold, 1-11 London Street, Norwich, NR2 1JF

Limitation of Liability

We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website.  It is the customers responsibility to ensure we are provided the card and delivery information at the time of order.  We do not exclude or restrict liability for death or personal injury resulting from our negligence.

Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (www.oft.gov.uk).

Third Party Sites

Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with Jarrold & Sons Ltd. Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.

Intellectual Property

All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Jarrold name, the Jarrold logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.

You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.

You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.

Alcohol

 If you are a consumer, you may only purchase Product(s) from our site if you are at least 18 years old.

If you are buying any Product(s) as a gift the recipient must also be over 18 years old.

General

Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.

We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.

The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

Jurisdiction

These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.

Competition Terms & Conditions

The terms apply to any competition run by Jarrold, Pilch Sport or The Granary.  Exceptions, or specific terms will be referenced below.

No Purchase necessary, one entry per customer. Prize is not transferable and cannot be refunded. There is no cash alternative. Competition is not open to Jarrold employees or their immediate family. By entering this competition, entrants are opting-in to receive the Jarrold e-newsletter. Winner's first name and county can be obtained from Jarrold Marketing Department, Marketing Manager's decision is final. Winners will be notified within 7 days of the competition closing. Jarrold will not pass your details on to any other companies outside of Jarrold (Which includes Jarrold, Pilch Sport and The Granary). Closing date is specific to each individual competition.
Entry into the draw implies acceptance of these conditions.
Promoter Jarrolds Norwich NR2 1JF

'Buy One Get One Half Price' Book Offer

Offer only applies to books displaying the Buy One Get One Half Price Offer. View more books included in this offer on our Buy One Get One Half Price Books page. The 50% discount will be applied to the lowest priced qualifying item in your order. Your discount will be applied and shown at checkout. Offer is subject to availability and only applies to sales executed during the duration of the offer. This offer may be withdrawn or amended without notice. This offer applies to Books only and cannot be used in conjunction with any other offer or similar offers within other departments. If you subsequently return any of the items the refund you receive will be equal only to the price paid for that item. Other than the terms and conditions applied to this offer, normal Terms & Conditions using the Jarrold website apply.

Sage Scraper Mixer Pro Plus FREE Sage Risotto Plus Multi Cooker Offer

  • This offer applies to the purchase of the Sage Scraper Mixer Pro made between 01/01/2016 and the 30/06/2016, made in the UK, through participating UK retailers only subject to availability.
  • Delivery to UK addresses only.
  • Offer open to 18s only.
  • No cash alternative is available.
  • All claims must be received by 30/07/2016 (details on coupon). No claims will be accepted after this date.
  • Applications will only be accepted on the official claim form (no copies) which must be completed in full.
  • Only one claim form is allowed for each qualifying purchase. A separate claim form must be completed for each additional purchase.
  • An original sales receipt/proof of purchase must accompany every claim. Copies will not be accepted.
  • Your proof of purchase will be returned.
  • Proof of posting is not proof of purchase.
  • Responsibility cannot be accepted for claims lost, damaged or delayed in transit.
  • Illegible or altered claims may be deemed void, as will claims not fully in accordance with these Terms and Conditions.
  • This offer cannot be used in conjunction with any other Sage Appliance promotion.

Jarrold Stationers Student discount T&C’s

A student is defined as an individual currently enrolled in a full-time or part-time course at an institution of higher education.  Jarrold stationery & art shop will offer a 10% student discount to all NUS and NUS extra card holders. To receive the discount a valid NUS or NUS extra card must be present at the time of purchase  This discount offer is limited to merchandise and services within the Stationery and art branch as outlined in this agreement and does not apply to merchandise or services in any other Jarrold business or department  The Discount may not be exchanged for cash and is non-transferable. The Discount cannot be used in conjunction with any other offer or promotion code.  Ink cartridges are excluded from discount.  The Discount may not be used to purchase gift cards or to settle store card accounts.  Returned items will be refunded at the discounted price paid. Any unwanted items must be returned within 28 days and in saleable condition with the original receipt. This does not affect your statutory rights.  Jarrold reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. In the event of any misuse, we reserve the right to suspend the offer.