COVID-19 Store Closing Returns Information
- If you need to return your order, we have extended our returns policy until 30 days after our re-opening. Please don’t return your goods until then.
- For online orders, please email us at email@example.com with your order number and details of your return and we will contact you when we re-open and provide a free postage label for you to return your item/s.
- Any returns that arrived to us by Monday 23rd March will be processed and you will be contacted to let you know your refund has been completed.
Standard Returns Policy
Please note that these terms apply to products purchased through our website only.
You may cancel your order for any reason at any time prior to dispatch and make returns up to 30 days after receipt of your goods.
You have the right to cancel this contract within 14 days without giving any reason. To cancel your order prior to dispatch please telephone the Internet Order Help Desk on 01603 697150 or e-mail firstname.lastname@example.org. Click here for our cancellation policy
Refunds will be against the card used to make the original payment following inspection of the returned goods, normally with in 7 working days. Return documentation is included with the goods when dispatched to you.
We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.
Please see our Returns Policy for items which are exempt from the right to cancel
If goods are not returned and received by us in perfect condition we reserve the right to withhold or refuse any refund, pending enquiry, and/or make only a part refund
Please be aware that furniture purchased in store at Jarrold is exempt from the above terms.
Please contact a member of our Furniture team on 01603 697258 who will be pleased to explain the terms and conditions of furniture purchases.
Returns Postage Responsibility
Please note that unless your item is faulty, or delivered in error, you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations
Please click here to see products which are exempt from the right to cancel