COVID-19 Updates



Changes to our Restaurants

As we gradually re-open our food and beverage outlets, things will be a little different.

  • We have reduced seating capacity
  • We are serving a reduced menu but still with plenty of our customers favourites available including our carvery and of course our scones!
  • We will be asking customers to leave their contacts details
  • We have increased our hygiene and we have new systems in place to ensure the safety of our customers and colleagues
  • There may be some queues for customers
  • At all times we will have colleagues who can help at every stage of these new processes




We're Open!
Monday - Friday, 10.00am - 4.00pm
Saturday, 10.00am - 5.00pm



The Department Store and our Sport, Stationers, Granary and Cromer branches will all open on Monday 15th June. Our Wymondham branch and the Forum shop will follow a little later.

Keeping our customers and colleagues safe is our top priority and we will be taking great care to follow strict government guidance. As we prepare to reopen our physical stores, in this, our 250th year, we want to share with you what we’re doing to help protect every person who passes through our doors.


      Clean hands
We’ve provided hand sanitiser throughout our floors and encourage you to use it regularly.
There is signage throughout our stores to remind everyone of 2 metre distancing. Our colleagues have the option to wear masks if they wish to. We feel it is right for them to have the choice for whatever makes them feel comfortable.
      Card payment only – No Cash payment
Going cashless removes another small risk, so we are only accepting card payments and all machines will be sanitised before and after use.
We will be providing limited toilet and baby change facilities on the second floor of our Department Store.

The Pantry Restaurant, Wine Bar and Chapters coffee are now open, with some changes to our services. 
Our other restaurants will remain temporarily closed.

      Reduced hours
To enable us to allow time for deep cleaning and additional hygiene our initial opening hours will be 10.00 - 3.00, Monday-Saturday. We will be closed for now on Sundays.
      Touch services
Our high touch services such as our nail bar, spa and beauty will be closed.
      Changing rooms
Our changing rooms will be closed for the time being but you are welcome to take clothing home to try on. All returned clothing will be quarantined for 72 hours before being steamed and returned to the fashion floor.


At all times you can be assured that we will be following the latest Government guidance.  It’s a lot to get used to and we will have ambassadors at the entrance to welcome you, answer questions and explain the new safety advice and how to follow it.

If you’re planning to stay home you can always shop with us online, where we have added additional brands and products to enable you to shop across our stores. For some local postcodes we can deliver your orders emission free with cycle courier, Zedify.

Thank you for your continued support and loyalty and we look forward to welcoming you back in store or on line very soon

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