Delivery Information - Instore Orders

Standard Delivery Service

Our standard delivery service is FREE on all order over £100 in our delivery areas.

For orders under £100 the following standard delivery charges will apply:

Product Type


Delivery Method/Timing

Delivery Area

A Gift cards/Book tokens/Event tickets


Royal Mail 1st Class (tracked options)


B Bagged/padded envelope


Royal Mail 2nd Class


C Boxed (over 2kg)


Carrier, customer can select date Mon-Fri

England & Wales

D Next Day / Nominated / Saturdays


Carrier, customer can select date Mon-Sat

England & Wales

E Large / Fragile items / Heavy / International



Furniture Delivery Service

Our standard furniture delivery service is FREE in our delivery area of Norfolk and North Suffolk.

Lead times on special orders will vary by manufacturer and time of year.  You will be given an estimate of the lead time when you place your order with us.  Once furniture is available for delivery it will be delivered within 7 to 10 working days.

Our delivery service operates Monday to Saturday between 8.30am and 5.00pm. We deliver to different parts of Norfolk & North Suffolk on different days of the week.  When we call you to book your delivery, we will advise you of the delivery day and a 4 hour time window to your area.

The delivery crew will call to advise you approximately 30 minutes before their arrival.

We will place your furniture in a room of your choice (subject to unrestricted access).

The delivery crew will ask you to inspect your items carefully and you will then be asked to sign for the furniture.

All packing material can be taken away, disposed of and recycled where possible.

Additional Delivery Options - (subject to availability)



Furniture delivery

Timed 2 hour delivery slot (07.00 - 17.00) on the scheduled day


Furniture delivery

Timed 2 hour delivery slot (07.00 - 17.00) customer specified day Mon-Sat


Storage charge

(i.e. Delivery is delayed beyond 3 weeks at the customer's request).  Up to a maximum of 3 months.

£10 per week

Split delivery charge

(i.e. Items are delviered separately at the customer's request).


For any delivery requirements not covered above, contact our Distribution Centre on (01603) 877432 or via for a quote.

If more convenient for our customers, collection of items by customers from our Distribution Centre can normally be arranged on request.

For delivery information for online orders


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