Delivery Information - Instore Orders

Our Delivery Charges


England, Wales & Southern Scotland                      


Orders under £50


Usually within 3-5 days
Orders over £50 FREE Usually within 3-5 days
Nominated day or Saturday delivery* £6.00 Select your day, on orders placed before 14:00
Click & Collect FREE Same day at our Norwich stores on orders placed before 14:00
Furniture - Norfolk & Suffolk FREE See order details for delivery estimate
Furniture - Nationwide £70 See order details for delivery estimate
* Saturday and nominated day service available on orders place before 14:00, Mon-Fri, stock permitting.
Geographical restrictions apply - Service not available on postcodes listed below. Service cost will not be refunded if delivery is attempted and no-one is present to receive the order.


Scottish Highlands, Channel Islands and Northern Ireland

Includes Postcodes: AB31-38, AB40-56, BT, FK, GY, HS, IM, IV1-28, IV30-32, IV36-49
IV51-56, IV63, JE, KA27, KA28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, BFPO


All orders


Usually within 3-5 days

Nominated day or Saturday delivery

N/A Unavailable to these postcodes
Furniture N/A Unavailable to these postcodes


Overseas (any non-UK address)

At present we do not deliver overseas.    

Gift Cards, Book Tokens and Event Tickets

  • £2.25

Furniture Delivery Service

Our standard furniture delivery service is FREE in our delivery area of Norfolk and North Suffolk.

Lead times on special orders will vary by manufacturer and time of year.  You will be given an estimate of the lead time when you place your order with us.  Once furniture is available for delivery it will be delivered within 7 to 10 working days.

Our delivery service operates Monday to Saturday between 8.30am and 5.00pm. We deliver to different parts of Norfolk & North Suffolk on different days of the week.  When we call you to book your delivery, we will advise you of the delivery day and a 4 hour time window to your area.

The delivery crew will call to advise you approximately 30 minutes before their arrival.

We will place your furniture in a room of your choice (subject to unrestricted access).

The delivery crew will ask you to inspect your items carefully and you will then be asked to sign for the furniture.

All packing material can be taken away, disposed of and recycled where possible.

Additional Delivery Options - (subject to availability)



Furniture delivery

Timed 2 hour delivery slot (07.00 - 17.00) customer specified day Mon-Sat


Storage charge

(i.e. Delivery is delayed beyond 3 weeks at the customer's request).  Up to a maximum of 3 months.

£10 per week

Split delivery charge

(i.e. Items are delviered separately at the customer's request).


For any delivery requirements not covered above, contact our Distribution Centre on (01603) 877432 or via for a quote.

If more convenient for our customers, collection of items by customers from our Distribution Centre can normally be arranged on request.

For delivery information for online orders


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