Terms And Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Introduction

Welcome to the www.jarrold.co.uk website. This website is owned and operated by Jarrold and Sons Ltd, a company registered in England and Wales under company number 75278 and whose registered address is Whitefriars, Norwich NR3 1SH. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you revisit the site.

If you do not agree with our terms and conditions, please do not use the website. Should you have any questions regarding the terms and conditions, please contact enquiries@jarrold.co.uk.

How to Order

1          Browse for products using the online catalogue.

2          Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" facility,

3          When you are happy with your order, continue through the Checkout to payment. We accept payment Jarrold store card, and by MasterCard, Visa Card, Visa Delta, Maestro.

If you have any problems with the ordering process or require additional product information, please contact our Internet Orders' team on 01603 697150, between 9.00am and 5.00pm Monday to Friday. Alternatively you can email using the "Contact Us" button.  Our Internet Order team will endeavour to reply to messages within two working days. "Working day" in this context means Monday to Friday, and excludes Saturday & Sunday and Bank Holidays.

We will take all reasonable care to keep the details of your order and payment secure.  We do not hold or store any of your credit or debit card details on our systems (see "Secure Payment" below)   In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Contract Formation

Your placing an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

Secure Payment

All payments are processed through Protx, the largest online payment service provider in the UK. As a result we do not hold any of your card details on our systems. Full details of the Protx privacy and security policies can be found on their website at www.protx.com. Payment is made at the time your order is placed.

Your Account

Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.

Price

All prices we show on the website are inclusive of VAT.

Availability

If the item is out of stock we will cancel your order, send you a cancellation email and refund your payment.
 
Delivery Policy

Product prices shown on our site exclude charges for packing and delivery. Our charging policy is as follows:

·         Free packing and delivery on purchases over £100

·         Otherwise a £4.95 delivery charge is made for each order placed

Exceptions:

·         £2.95 for small packages containing single books or other similar small-size, low value items.

·         £1.25 recorded delivery for gift vouchers, book tokens and store event tickets

The applicable charge is shown clearly at the Checkout stage before you commit to placing the order with us.

In most circumstances, our Internet Orders team will dispatch the goods you have ordered from us such that delivery is made within 7 working days to anywhere in mainland UK

Deliveries will be made to the address that you give us for delivery of the product(s).  Deliveries may require a signature on receipt.

We are unable at this time to send orders to addresses outside mainland United Kingdom.

Christmas 2007.   Latest order dates for deliveries before Christmas 2007 will be shown in the "Delivery Details" section of the website from the start of December.

Cancellation and returns *

You may cancel your order for any reason at any time prior to dispatch and make returns up to 30 days after receipt of your goods provided that they are in perfect, unused condition and in original unopened or undamaged packaging.

To cancel your order prior to dispatch please telephone the Internet Order Help Desk on 01603 697150 or e-mail enquiries@jarrold.co.uk..

Refunds will be against the card used to make the original payment following inspection of the returned goods, normally with in 7 working days. Return documentation is included with the goods when dispatched to you.

We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

Unless goods are faulty we are unable to offer refunds on the following: cosmetics, perfumes,personal grooming products, food, drink and other perishables, lingerie, swimwear, jewellery,CD,DVD, other recording media software or videos.

If goods are not returned and received by us in perfect condition we reserve the right to withhold or refuse any refund, pending enquiry, and/or make only a part refund

Exchange *

We will exchange items on receipt of goods in perfect condition. We are unable to offer exchange on the following goods : cosmetics, perfumes,personal grooming products, food, drink and other perishables, lingerie, swimwear, jewellery,CD,DVD, other recording media software or videos.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Customer Services

If you have any enquiries please call our Internet Order Help Desk on 01603 697150 (normal charge rates apply)

Or email us at: enquiries@jarrold.co.uk

Or write to us at: Internet Orders, Jarrold, 1-11 London Street, Norwich, NR2 1JF

Data Protection

Personal details provided to us through this website shall only be used in accordance with our Privacy Policy. Please read this carefully before registering on our website or placing an order with us. By providing your personal details to us you are consenting to their use in accordance with our Privacy Policy.

Privacy Policy

Jarrold & Sons Ltd do not disclose customers' information to third parties. We may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us either by sending an e-mail message to enquiries@jarrold.co.uk or by visiting your account details and changing your communication options.

What information is requested?

We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Jarrold & Sons Ltd does not supply personal information to third parties.

In order to fulfil your order, we need to know your name, address, e-mail address and delivery address. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

Your credit or debit card details are taken by our payment service provider, Protx, when you enter your card details to make your order and are not retained by Jarrold & Sons Ltd.

We monitor customer traffic patterns and site usage to help us enhance the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies if so requested.  No personal data will be passed outside of the EEA (European Economic Area).

Disclosure of personal information

Jarrold & Sons Ltd does not supply personal information to third parties.

Review, correction or deletion of information from our records

If for any reason you are concerned that the personal information maintained by Jarrold & Sons Ltd is not correct, or it changes or if you no longer desire our service we will correct, update or remove the data you have provided. This can usually be done by e-mailing us at enquiries@jarrold.co.uk

Cookies

Jarrold & Sons Ltd uses two types of cookie on the website: session cookies and persistent cookies.

Session cookies are only temporary and are erased when your browser leaves a website. This cookie enables the website to remember important details such as the contents of your basket and whether you have logged in.

Persistent cookies are stored on your hard drive until you erase them or they expire. We use persistent cookies for certain areas of the site, such as when you enter a competition or if you follow a link from one of our partner sites. They allow us to track how effective our partnerships and competitions are and help us to tailor our offer to our customers.

Your consent

By using the site, you signify your assent to the Jarrold & Sons Ltd Privacy Policy. If you do not agree to this policy, do not use this site. We reserve the right to make changes to our Privacy Policy. Any change to the policy will be published on this page so that you are always aware of it. Your continued use of the site will signify your acceptance of these changes.

Limitation of Liability

We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website.  We do not exclude or restrict liability for death or personal injury resulting from our negligence.

Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (www.oft.gov.uk/default.htm).

Third Party Sites

Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with Jarrold & Sons Ltd. Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.

Intellectual Property

All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Jarrold name, the Jarrold logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.

You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.

You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.

General

Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.

We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.

The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

Jurisdiction

These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.