Mail Order Customer Service Coordinator

We are looking to recruit a full time Mail Order Customer Service Assistant to join our eCommerce team. The working hours are Monday to Friday 9am until 5.30pm and occasionally working on a Saturday. Due to the demands of the role the successful candidate will need to be flexible with their working hours during busy periods. This position is to cover a period of maternity cover.

Reporting to the eCommerce Manager, this is a fast paced role looking after all Customer Service related matters from the website including:

• Organisation and processing of all online orders received;
• Printing the orders, picking the items from the shop floor / stock rooms and preparing for postage/collection, gift wrapping
• Responding to all customer service emails received, telephone queries and customer reviews
• Overseeing an apprentice and weekend staff
• Creating Rotas
• Working to strict deadlines throughout the day.

The successful candidate will be self-motivated and a capable and organised administrator. They will be able to deliver high levels of customer service, possess excellent communication, time management and organisational skills and can demonstrate attention to detail at all times.

Experience of working in a similar role with supervisory skills would be advantageous.

This is a busy role especially leading up to and during the Christmas period and the successful candidate must be able to work well under pressure, remain in control and delegate where appropriate within the team.

APPLICATIONS NOW CLOSED