Jarrold's History - The 21st Century
• First Coalition government for over 50 years. • Ellen MacArthur became world record holder for fastest circumnavigation of the globe. • Chapelfield shopping centre opens in Norwich in 2005.
(Above) In 2004 the company bought the last part of the "block", at 9 -11 London Street, and renovated and extended this listed building linking it to the main store.
Jarrolds was twice awarded the Independent Department Store of the Year by trade magazine Drapers.
David Hill, son-in-law of Peter Jarrold and husband of Susie Jarrold, who is managing director of Jarrold Training, was appointed chairman in 2002.
The company made the decision to concentrate on retail and property in 2005, which was followed by the sale of both the printing and publishing arms.
In 2005 the company acquired the Pilch sports store in Norwich and, by relocating it to London Street in 2006, was able to treble the size of the store, add many new sports lines and develop the specialist advice offered. The retail division of Jarrold has continued to develop and thrive through changing market conditions and is one of the few remaining independently owned department stores in the UK. In developing the business the management has a keen eye on continuing to enhance the ranges offered and an ongoing programme of investment in its buildings and business activities. It also places great emphasis on providing excellent opportunities for staff to develop careers with the company.
Jarrold remains privately owned and family members continue to be closely involved in the management of the business. Today Michelle Jarrold (left), daughter of Richard Jarrold, is development director of Jarrold retail. Over most of the company's history senior members of management from outside the family have been important to its success. Richard Jarrold was succeeded by Richard Smith and he in turn was succeeded by the current managing director of retail, Peter Mitchell.
The property and business services divisions are also growing as the St James Place - the New Business Quarter for Norwich around St James Mill - continues to develop.